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New Setup Not Working - Troubleshooting Help

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Hello,

I have just received and setup my AxiDraw V3 and having some issues getting it working. 

I am using mac and software installed perfectly fine. Power adaptor and USB plugged in fine. I get a flashing green light for USB connection. I have the 3 pin motor cable connected to the EBB Control Board just like the instructions show.

The issue is that im not getting any response from the pen holder motor arm. I am trying to set the 'Toggle pen between up, down' in the control menu. The instructions say every time you click 'apply' the motor arm should move, but im not getting any movement.

Is there some other things i can try to see if i get a response from the the motor?

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